Customer Service
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Whether you have a question about your gift order or just want to share your gift-giving story, we're here to listen.
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Headquarters
Los Angeles
Corporate Center Calabasas
26637 W Agoura Rd,
2nd Floor
Calabasas, CA 91302
London
Hylo Center London
34 105 Bunhill Row,
28th Floor
London, EC1Y 8LZ
Stockholm
WeWork Center Stockholm
Regeringsgatan 29,
111 53
Stockholm, Sweden
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Customer Service
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Q: What measures are in place to ensure the safe and secure delivery of my gift?
A: We prioritize the safety of your gift with reputable couriers, secure packaging, and real-time tracking for added peace of mind.
- Reputable Partners: We collaborate with trusted courier services for secure delivery.
- Secure Packaging: Your gift is carefully packed to ensure its safety during transit.
- Peace of Mind: Real-time tracking offers assurance and visibility throughout the delivery process.
Q: Can I include a personalized message with my gift?
A: Certainly! Add a heartfelt message during the ordering process for that extra personal touch.
- Heartfelt Touch: Add a personal touch to your gift with a heartfelt message.
- Express Your Emotions: Convey your feelings and sentiments through a customized message.
- Thoughtful Gestures: Enhance the gift-giving experience by sharing a personalized note.
Q: What delivery options are available for my gift purchase?
A: Choose from a variety of delivery options, including standard shipping, express delivery, and same-day delivery for eligible locations.
- Explore standard shipping, express delivery, and same-day delivery options.
- Choose the delivery method that suits your timeline and location.
- Opt for swift delivery to align with your specific needs.
Q: Is it possible to schedule a specific delivery date for my gift?
A: Absolutely! During checkout, pick your preferred delivery date for a precisely-timed arrival.
- Tailored Timing: During checkout, personalize your delivery date for a precisely timed arrival.
- Special Occasions: Ensure your gift arrives on birthdays, anniversaries, or other significant dates.
- Flexibility: Plan ahead and select a date that best suits your recipient's schedule.
Q: Can I track the delivery status of my gift?
A: Yes, receive a confirmation email with a tracking number upon shipment to monitor your gift's real-time progress.
- Real-Time Updates: Receive an email confirmation with a tracking number for instant updates.
- Effortless Monitoring: Track your gift's journey in real-time for convenience.
- Transparency: Stay informed throughout the delivery process with detailed tracking information.
Q: What happens if the recipient is not available at the time of delivery?
A: If the recipient is unavailable, our courier will leave a notification with options for redelivery or pickup.
- Notification Process: Our courier will leave a notification with further instructions.
- Redelivery Options: Choose between a redelivery attempt or an alternative pickup location.
- Convenient Solutions: We make it easy for the recipient to receive their gift at their convenience.
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